Frequently Asked Questions

Everything you need to know about bringing luxury to your floors.

What materials are used in your rugs?

We use premium, sustainably sourced materials including 100% New Zealand wool, organic cotton, natural jute, and high-quality viscose to ensure durability and a soft feel underfoot.

How long does shipping take?

Standard shipping typically takes 5-7 business days within the continental US. Custom or oversized rugs may require additional processing time, which will be specified at checkout.

What is your return policy?

We offer a 30-day hassle-free return policy. If you are not completely satisfied with your rug, you can return it in its original condition for a full refund, minus shipping costs.

Do I need a rug pad?

Yes, we highly recommend using a rug pad to prevent slipping, protect your flooring, and extend the life of your rug by providing extra cushioning and airflow.

How do I clean and maintain my rug?

Regular vacuuming without a beater bar is recommended. For spills, blot immediately with a clean, dry cloth. We suggest professional cleaning every 1-2 years for deep maintenance.

Are the colors on the website accurate?

We strive to display our products as accurately as possible. However, due to lighting variations and screen settings, actual colors may vary slightly from what you see on your monitor.